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The Charity Commission for Northern Ireland
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Customer charter

As Northern Ireland’s independent regulator of charities, we aim to provide the highest possible standards and quality of service to all our stakeholders.

We work with a wide range of stakeholders, including the general public, charities, community and voluntary groups, charity umbrella organisations and a wide range of public bodies and other regulators. 

Our Customer charter, available below,  is our commitment to them, and to you, clearly setting out the level of service you can expect to receive when dealing with our staff at all times. It includes our general service standards and our aspirations for the service we provide.

We welcome feedback on our approach and are committed to continuous improvement across all our services.

20181016 Customer charter: our service standards

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