Making a complaint
You may want to make different types of complaints to the Commission, for example about a charity or a decision we have made. More information on how you can do that is available below:
- Make a complaint about service standards in the Commission
- A concern about a charity and its work
- Review of a decision we have made
- Raising a concern about the Commission (formerly Whistleblowing)
The leaflet below sets out the Commission’s complaints policy, explaining what to do if you, as a user of our services, believe that the quality of those services was not acceptable or that you were dealt with unprofessionally or discourteously.
If, having read the guidance, you wish to submit a complaint to the Commission, please complete our online Complaints about our service: form.
Complaints about our service: formForm of authority
You may wish to authorise someone else to submit a complaint about service and deal with the Commission for you, such as an accountant, solicitor, friend or relative.
To appoint someone to act as your authorised representative in a complaint about service matter, please complete the ‘Form of authority’ below and submit it to communications@charitycommissionni.org.uk or by post to The Complaints Co-ordinator at:
Charity Commission for Northern Ireland
Marlborough House
Central Way
Craigavon
BT64 1AD
The Commission only accepts consent for authorised representatives submitted via the ‘Form of authority’ below and, if required, may also seek further confirmation of your identity. In submitting the form, you will be authorising the Commission to accept a complaint from the authorised representative and to share your personal data, in relation to the complaint, with your chosen representative.
Once this form has been received and processed, the Commission will correspond via your authorised representative regarding matters related to the complaint only. No communications relating to your complaint can take place with a representative unless authority to do so has been accepted and recorded on the Commission’s systems. The appointment will continue until the complaint about service has been closed by the Commission, for example on issue of a final decision from the Commission on the complaint matter
Raising a concern about the Commission (formerly Whistleblowing).
Please find below guidance on raising a concern about the Commission (formerly Whistleblowing).
Raising concerns - a good practice guide for the public sector
Please find below Raising concerns - a good practice guide for the public sector, which includes a Northern Ireland Audit Office leaflet on raising concerns with them.