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The Charity Commission for Northern Ireland
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Commission launches customer satisfaction survey

The Charity Commission for Northern Ireland has launched its first Customer satisfaction survey.

The survey, available here, will provide the charity regulator with an opportunity to gauge customers’ views on how the Commission is performing against its service standards.

Frances McCandless, Commission Chief Executive, commented: “The Commission aims to provide the highest possible quality of service to all customers, with our commitments to service standards set out in our public Customer charter.

“This survey is the first time we will be asking the public to share their views on how we are performing against those service standards, so that we can monitor and respond to customer needs.

“I would encourage anyone who has engaged with the Commission, from registration applicants through to anyone who has called us with a general query, to take a few minutes to support our work and complete the survey.”

The survey is designed to capture key information that will provide the Commission with a baseline for future research and a forum for stakeholders to provide genuine, confidential feedback.

Anyone interested in taking part will be able to do so by completing a short online or hard copy form, which is available in the Current consultations section of the Commission’s website.

Alternatively, you may wish to request a telephone interview by calling the Commission’s policy team on 028 3832 0220.

The Customer satisfaction survey will be open for two months, from Tuesday 18 October 2016 until Wednesday 14 December 2016.

Following this, the Commission will analyse and collate all responses received, publishing a survey report in 2017.


For more information please contact Neil Wilson, Charity Commission for Northern Ireland Communications Officer, on telephone: 028 3832 0169, mobile: 07827338978 or email:

Notes to editors

The Charity Commission for Northern Ireland is the independent regulator of charities in Northern Ireland, established under the Charities Act (Northern Ireland) 2008.

The Commission works to provide and implement the structures and processes through which charities can demonstrate their contribution to society and the public can be assured that charitable resources are being properly applied.