This charity has failed to provide information on its finances within 10 months of its financial year end. This information remains outstanding.
The Northern Ireland Association of Citizens Advice Bureaux (Citizens Advice) purpose is for the benefit of the community in Northern Ireland by the advancement of education, the protection of health and the relief of poverty, sickness and distress, through the provision of a free, confidential and impartial service of advice, information and
counsel for the public and to assist the implementation of such advice, information and counsel. The public benefit that flows from the purpose by the advancement of education is increased knowledge and transferable vocational skills of those employees and volunteers who participate in Citizens Advice training and the creation of training and work experience opportunities leading to professional and personal development and to a better quality of life. The public benefit that flows from the protection of health is improvement in overall wellbeing and reduction in emotional stress and improving the quality of life of clients. The public benefit that flows from the relief of poverty is a reduction in poverty and hardship and a reduction in social isolation to improve quality of life. The public benefit that flows from relief of sickness and distress to improvement in wellbeing and emotional distress. These public benefits are provided through the provision of advice and information on a number of different areas of legislation such as social security benefits, debt advice and counselling, consumer, pension guidance, education, employment, finance, health, housing, immigration, legal, relationships, signposting, tax, travel and utilities and the training and volunteering opportunities we offer. This is evidence through regular internal and external qualitative assessment and case studies; including regular collation of quantitative data on charitable activities, production of annual report and financial monitoring and performance in annual report and audited annual accounts and reports to funders. The service has been independently evaluated. Evidence of public benefit is demonstrated through user surveys and feedback from clients. Citizens Advice ensures a high quality advice and information service by implementing and monitoring the Citizens Advice Quality Framework to our member bureaux. The Charity provides leadership, support and guidance to member bureaux to encourage and ensure the provision of high quality advice and information services. This is evidenced in Citizens Advice Quality of Assessment and Organisational Audits and survey of regional support by member bureaux and funders. Citizens Advice undertakes research and policy work for the benefit of the community in Northern Ireland in accordance with its charitable purpose by feeding back findings and identifying trends to government, local government and other public and charitable bodies. This is evidenced in the consultation responses that the charity responses to and the changes in legislation that has occurred as a result of research and lobbying activity. It is also evidenced in annual report. No harm arises from these purposes....
What your organisation does
The Citizens Advice service provides free, independent and impartial advice to everyone on their rights and responsibilities. We use the evidence from our clients’ experiences to spot emerging issues and campaign for positive changes to the policies and practices that affect everyone.'
The charity’s classifications
- The prevention or relief of poverty
- The advancement of education
- The advancement of health or the saving of lives
- The relief of those in need by reason of youth, age, ill-health, disability, financial hardship or other disadvantage
Who the charity helps
- General public
How the charity works
- Relief of poverty
- Volunteer development