The name My charity login better reflects what the portal does - it is the secure area where registered charities access and update their information on the public register. The name change is also part of wider improvements planned for launch this summer.
Important changes to Online services
Online services - the secure portal registered charities use to update their details on the register of charities and submit their annual monitoring return - has been renamed My charity login. The new name makes it clearer what the service is for.
Later this year, the Commission will move to an upgraded version of My charity login. It will be easier to use, look more modern and offer clearer guidance to help you meet your charity’s legal requirements.
When the new portal goes live, the contacts of registered charities will be required to log in and reset their password. The Commission will send simple, step by step instructions on what to do at that time. You do not need to reset any password yet.
What you should do now
To make sure the right person receives the reset instructions when the time comes, charities are encouraged to check their public register entry and update any outdated information, including trustee names and contact details. They can do this through the current My Charity Login.
The Commission has this week written to the Chairs and contacts for all registered charities to highlight the coming upgrade, and asked them to ensure their charity contact details are up-to date and correct.
If you would like further information, have received a letter or were expecting a letter and haven’t received one, the FAQs below may be of assistance.
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Yes. Registered charities are encouraged to review their public register entry and make sure all information - especially trustee names and contact details - is accurate. This will ensure you receive future regulatory updates and instructions when the upgraded portal launches.
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All users will be required to reset their password when the upgraded portal goes live. Full guidance will be issued closer to the time.
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Out‑of‑date information may mean trustees or key contacts do not receive important regulatory correspondence, including instructions for accessing the new portal. This may affect the charity’s ability to meet certain legal obligations on time.
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If your entry is fully accurate, no further action is needed at this stage. However, users will still need to reset their password when the new portal launches, so please look out for future guidance.
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If your registered charity has closed or stopped operating, let us know so we can update the register. The easiest way to do this is by completing the closure notification form on our website.
Once you’ve sent it in, we’ll take it from there. Let us know if you need any help with the process.
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The contact information used for this mail-out was supplied by the charities, either during registration, via an update they made or through annual reporting. It is the charity’s responsibility to keep trustee names and contact details up to date.
Only the charity can update trustee information via the My charity login portal.
Please contact the charity and ask them to update your details as soon as possible. If they experience difficulties, they can contact the Commission at admin@charitycommissionni.org.uk.
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Please contact the charity directly. They are responsible for maintaining their register entry, including removing former trustees.
For data protection and accuracy reasons, only the charity can update trustee information through My charity login. If a charity needs assistance, they can contact admin@charitycommissionni.org.uk.
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Letters were issued to the Chairs and contact person for registered charities, based on the information provided by the charity at registration or through subsequent updates. Please check your charity’s entry on the register.
If you are not listed, contact the charity and ask them to update the details so you do not miss future regulatory communications.
If you are listed, the charity may need to update your contact information.