The Charity Commission for Northern Ireland's governance documents will be published here.

Integrated Equality Scheme and Action Plan 2012-2017

The Charity Commission for Northern Ireland is committed to promoting equality and diversity in all that we do.

Our integrated Equality Scheme and Action Plan 2012-2017 sets out how we will work to meet our duties and responsibilities under Section 75 of the Northern Ireland Act (1998), Sections 49A and 49B of the Disability Discrimination Act (1995) and the Charities Act (Northern Ireland) 2008.

It forms a core part of all our statutory work and will assist the Commission in actively promoting equality of opportunity and good relations.

In developing our Scheme, we undertook a public consultation on our draft Equality Scheme and Action Plan in the summer of 2012. We received a wide range of responses through our consultation, which fed into our updated scheme. Information on that consultation and a summary of responses can be found on our website here.

The revised Equality Scheme and Action Plan was then forwarded to the Equality Commission and was subsequently approved on 24 April 2013. Following this approval the agreed procedures will be implemented and reported on in our Annual Report.

A copy of our Integrated Equality Scheme and Action Plan 2012-2017 is available below:

Integrated Equality Scheme and Action Plan 2012-2017 (PDF, 424KB)

Customer Charter

As Northern Ireland’s independent regulator of charities, we aim to provide the highest possible standards and quality of service to all of our stakeholders.

We work with a wide range of stakeholders, including the general public, charities, community and voluntary groups, charity umbrella organisations and a wide range of public bodies and other regulators. 

Our Customer Charter is our commitment to them, and to you, clearly setting out the level of service you can expect to receive when dealing with our staff at all times. It includes our general service standards, our aspirations for the service we provide and how you can contact us.

We welcome feedback on our approach and are committed to continuous improvement across all our services.

Our full Customer Charter and an easy to read version of our Customer Charter are available to read or download below:

Customer Charter: Our Service Standards (PDF, 691KB)

Other governance documents

Please find below the Charity Commission for Northern Ireland's Board Terms of Reference, available to read or download, and a link to our Transparency and Opennness section. This section sets out the information we provide in the interests of accountability and according to Freedom of Information.

Transparency and Openness